SHIPPING, DELIVERY & RETURNS

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

ECO-REMAKE Health and wellness (PTY) LTD is a business in the healthy living, probiotic and eco-friendly cleaning and personal care industry that supplies and distributes products.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of waybill number and courier company.
(for e.g. booking number/booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

EXPORT RESTRICTION (OPTIONAL)

The offering on this website is available to South African clients only.

ORDERS WITHIN SOUTH AFRICA

Our online shop is set up for secure banking to accept credit cards and debit cards that are enabled for online shopping.

Although we try our best to get your order delivered to you as quickly as possible orders can take from 3-7 working days for delivery depending on the destination. Orders placed after 12:00 PM on Fridays, on weekends and public holidays, will be attended to on the first business day thereafter.

You will receive your tracking number via email once the order has been dispatched, only if requested by yourself, by emailing orders@eco-remake.co.za.

The courier companies deliver between 9:00 AM and 5:00 PM Monday to Friday.

Kindly assure that we have the correct delivery address and mobile/cell phone number and ensure you are available during delivery hours

Before you finalize your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf.

You or the authorized person will be required to show proof of identification to the courier upon delivery.
Quoted delivery times are a guide only and while we endeavor to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery.

We strive to ensure the stock levels are 100% accurate, however, this may not always be possible. Should it happen that any product is out of stock, we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund.

Products that are ordered on BACKORDER can take up to 14 days for delivery.

Part orders are not shipped, so if you order products and one is on backorder, then your ENTIRE order will be delayed until that product is in stock.

We try out very best to keep the delay time for backorders to a minimum.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

We reserve the right to adjust delivery costs on orders over 15 Kilograms (Kg).

Destination Rate/Kg (1g to 15kg)
Major Centres R190.00
Outer Lying Areas R285.00

Free Delivery on orders over R5 000

Free in vicinity deliveries will be at management’s discretion.
Neighboring Countries: Please enquire re shipping.

RETURN AND REFUNDS POLICY

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.

Cancellation of orders by the client will attract a 10% charge for administration costs.

Consumers wishing to return products, are to notify us via email within 7 days of receiving the stock. The consumer will be liable for the cost of return shipping.

Products damaged on delivery

Should a product be damaged at the time of delivery/collection, please notify us of such delivery or collection by emailing orders@eco-remake.co.za.

If the parcel/carton is damaged and/or the security seal is broken, then the receiving person note on the receiving waybill of such.

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any

  • breakages, and/or
  • damages and/or
  • items missing.

We will arrange to collect the product from you at no charge.

Once we have inspected the product and validated your return, we will, replace the product as soon as possible or refund you. Refunds are normally handled within 8 days after logging the return email. (bear in mind that refunds can take 1-4 working days to reflect in your account). Replacements could take longer, depending on replacement availability.

Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.

Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be addressed via email to: orders@eco-remake.co.za

Products not eligible for return:
The following products are not eligible for a refund, exchange or credit:

  • Sale items
  • Items bought using a voucher/coupon
  • Special offers
  • Products which have been used
  • Products that have been opened

If you return a product that does not comply with this policy, you may be liable to reimburse ECO-REMAKE (PTY) LTD for the cost of collecting the product from you and the cost of having the product returned to you.

CUSTOMER PRIVACY POLICY

ECO-REMAKE (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa and MasterCard.

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for ECO-REMAKE (PTY LTD via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to https://www.payfast.co.za/security-fraud to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by ECO-REMAKE (PTY) LTD separately from card details which are entered by the client on PayFast secure site. For more detail on PayFast refer to https://www.payfast.co.za/.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY

ECO-REMAKE (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and ECO-REMAKE (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

ECO-REMAKE (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

This website is run by ECO-REMAKE (PTY) LTD and with registration number

2019 / 231767 / 07. JI Steyn (Owner/Director)

ECO-REMAKE (PTY) LTD CONTACT DETAILS

11 Keurboom street
Golfpark, Meyerton
Gauteng
South Africa

info@eco-remake.co.za

+27 (0) 83 412 6070 / 060 365 4505

 

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